The rules of using the Platform.

By creating an account on 10der (the “Platform”) or by using any of its services, you agree to be bound by these Terms of Service (the “Terms”) and our Privacy Policy. If you do not agree, do not use the Platform.

If you are using the Platform on behalf of an organisation (for example, as a procurement officer or director), you represent that you have authority to bind that organisation to these Terms.

10der is a procurement-support platform that helps South African institutions publish tenders, helps contractors submit compliant applications, and applies automated verification and scoring to those applications. The Platform is provided on an as-is basis; specific features and their availability are documented in our marketing and help pages.

To use most features, you must register an account. You agree to provide accurate information and to keep it up to date. You are responsible for keeping your login credentials secure and for all activity that occurs under your account. Notify us immediately if you suspect unauthorised use.

The Platform distinguishes between two account types: institution admins (users who publish and manage tenders on behalf of an organisation) and contractors (users who apply to tenders). Certain features are restricted to one account type.

You agree not to:

• Upload any document that you do not have the legal right to share.
• Submit fraudulent compliance certificates or forged supporting documents.
• Attempt to access another user's account, tenders, or applications without authorisation.
• Reverse-engineer, scrape, or systematically extract data from the Platform outside the features we provide for that purpose.
• Use the Platform to harass, threaten, or defraud other users.
• Upload malware, viruses, or content designed to disrupt the Platform.

Violation of this clause may result in immediate suspension or termination of your account.

Institutions pay a per-seat annual subscription fee. The current fee is published on our pricing page; the fee applicable to you is the fee published at the time of your contract signature. Annual fees are billed in advance and are non-refundable except where required by law.

Contractors pay a per-application fee, calculated based on the published tender value band. Fees are processed through PayFast and are non-refundable once an application has been submitted, except where a technical fault on the Platform prevented submission.

Prices are exclusive of VAT unless stated otherwise. We may change fees with 30 days' notice; changes do not affect subscriptions or applications already in progress.

The Platform — including our software, design, branding, and documentation — is owned by 10der and protected by South African and international copyright, trademark, and other laws. These Terms grant you a limited, non-exclusive, non- transferable licence to use the Platform as intended.

You retain ownership of the content you upload (tenders, compliance documents, applications). You grant us a limited licence to process that content for the purposes described in our Privacy Policy — specifically, to operate and improve the Platform on your behalf.

The Platform uses machine-learning models (including models provided by Anthropic) to extract information from documents, generate tender summaries, detect potential fraud, and score applicants. These outputs are decision-support tools. They are not legal advice, adjudication determinations, or guarantees of accuracy.

Institutional customers remain responsible for the final evaluation decision on every tender. Contractors remain responsible for the accuracy of the documents they upload. We do not guarantee that AI outputs are free from error.

We aim to keep the Platform available 24/7, but we do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance where possible. Unscheduled outages will be communicated to active customers as soon as practicable.

You may close your account at any time by emailing hello@10der.co.za. We may suspend or terminate your account if you materially breach these Terms, upon written notice (except in cases of security risk or legal obligation, where we may act immediately). On termination, we will delete your data according to the retention schedule in our Privacy Policy.

To the extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Platform is limited to the fees you paid us in the twelve months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or special damages (including lost profits or lost opportunities).

Nothing in these Terms limits liability that cannot be excluded under South African law (including the Consumer Protection Act, 2008, where applicable).

You agree to indemnify and hold us harmless against any claim brought by a third party arising out of (a) your misuse of the Platform, (b) your violation of these Terms, or (c) your violation of the rights of any third party — including contractors who submit forged documents and thereby cause reputational or legal harm to an institution.

We may update these Terms from time to time. Material changes will be notified to active users via email at least 14 days before they take effect. Your continued use of the Platform after changes take effect constitutes acceptance.

Neither party is liable for failure to perform under these Terms where the failure is caused by events outside their reasonable control, including acts of government, natural disasters, infrastructure failures, pandemics, or the outages of essential third-party services (including Google Cloud, Anthropic, or PayFast).

These Terms are governed by the laws of the Republic of South Africa. The parties will attempt to resolve any dispute in good faith through direct discussion. If that fails, the dispute will be referred to arbitration under the rules of the Arbitration Foundation of Southern Africa (AFSA), seated in Johannesburg, in English.

Nothing in this clause prevents either party from seeking urgent interim relief from a court of competent jurisdiction.

Questions about these Terms? Email hello@10der.co.za.